🔴What you'll be doing:
-Be in charge of organization, management and control function for VIP customers service department, supporting marketing campaigns, conduct customer retention out-bound reach-outs, upsells in addition to inbound customer service enquiries.
-Recruit, mentor, develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
-Collaborating with Risk and Fraud as well as Payments teams, ensure AML and KYC procedures are followed at all times.
-Continuously improve VIP customers service experience, create engagement with customers and facilitate organic growth.
-Control resources and utilize assets to achieve qualitative and quantitative targets.
-Develop processes, knowledge base, service procedures, policies and standards.

🔴What we expect:
-3+ years of experience managing an international and multinational, geographically dispersed team remotely.
-Proven working experience as a customer service manager in similar role and applicable gaming or gambling, high risk industries.
-Ability to take the lead in making improvements and resolving issues.
-Ability to develop and maintain digital systems to track service records across multiple software suites.
-Strong English and Russian verbal and written communication skills.

🔴What we offer:
-Comfortable office in Limassol, Cyprus. Hybrid format.
-Relocation assistance for those ready to embark on a new adventure.
-Competitive compensation package ensures your hard work is rewarded.
-Enjoy a shortened working day for improved work-life balance.
-Benefit from 21 working days of vacation to rejuvenate and recharge.
-Medical insurance.
-Lunch reimbursement.

📱 Send your CV to tg:  @A_Affiliates