Fuck Cafepress.
UPDATE: I got my commission back. I called customer support again, and they said something didn't update in the system, and fixed it so I got my 10%. So I did everything right. Still dumb though, and whoever I spoke to yesterday on the phone flat out lied.

Cafepress has reduced its marketplace sales commission from 10% to 5%. Permanently for its brand partnerships (Hunger Games, American Idol), and conditionally for everything else.

They printed a list of things shopkeepers could do to regain their 10%, including linking their profile to social media, uploading a profile picture, "liking" other designers profiles, and gaining a follower. I did all that. I'm stuck at 8%. I called their support line and asked what else I needed to do to regain my 10% commission. They said "make more sales".

I asked if the woman on the phone had any idea how many more sales. She said the people getting 10% under the new model are shopowners who make at least 10-15 large bulk sales per day.

I said "so casual designers like me are sore out of luck I guess?" She said "unfortunately yes."

At least she was honest with me. Cafepress has always had great customer service. But Fuck you and your bullshit cafepress.