And I've had such situation the other day. I see that a couple of orders have accumulated of a normal amount, I asked for payment. They answer immediately, that they will pay today and write back. And then they wrote that the payment is delayed, because they have something there to be checked.
This review reflects the subjective opinion of the user, and not the official position of the editors.
Since these were the first orders and there were refunds, we had to check everything in detail. Checked, paid, we apologize for the delay.