I dislike everything about their company. Their level of technical support, the aggressive billing policies and the way they close your account with no warning, absolutely abysmal communication and a radio silent account manager for smaller accounts. Documentation on the API is garbage. Simple things that should be easy to do are not - like access livestream analytics. Everything is an upsell. Bandwidth costs are amongst the higher end of the services out there. You pay a LOT for the front-end relatively crappy interface they give you. We have vendor lock-in otherwise I would have ditched this dumpster fire of a company a long time ago.