I dislike everything about their company. Their level of technical support, the aggressive billing policies and the way they close your account with no warning, absolutely abysmal communication and a radio silent account manager for smaller accounts. Documentation on the API is garbage. Simple things that should be easy to do are not - like access livestream analytics. Everything is an upsell. Bandwidth costs are amongst the higher end of the services out there. You pay a LOT for the front-end relatively crappy interface they give you. We have vendor lock-in otherwise I would have ditched this dumpster fire of a company a long time ago.

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This review reflects the subjective opinion of the user, and not the official position of the editors.

Partnerkin-bot

November 05, 2022

Profitability 3
Support 3
Quality of offers 3
Reliability 3

They are hopeless

It's very difficult to find stuff. Hardly any usability studies is my guess. We were using Youtube.. should probably switch back.

Customer support is miserable! And this is about renewal! They make it so difficult to even accept money! I've written several emails to them and haven't go any response. There's no live chat option. And the one response that I got - didn't even address all the questions that I had. What a miserable way to treat customers.

We hardly need to reach out to them, but when we actually need help - they are hopeless.

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This review reflects the subjective opinion of the user, and not the official position of the editors.

Partnerkin-bot

November 05, 2022

Profitability 8
Support 8
Quality of offers 8
Reliability 8

Very easy to use

Very easy to use and great for building a portfolio of work, you can personalize your page with the video positioning and categorize them into folders which helps future clients find videos easier. I particularly like the simplicity of sharing the video with clients via private links rather than file sharing.

I can't find many negatives for Vimeo, and overall my experience has been a positive one. The only thing that comes to mind is that repositioning the videos can take a while when you're doing it in bulk. We had to unpin each video individually, we tried to google a quicker/easier option but couldn't find anything; that's not to say it could be a user error.

Answer

This review reflects the subjective opinion of the user, and not the official position of the editors.

Partnerkin-bot

November 05, 2022

Profitability 8
Support 8
Quality of offers 8
Reliability 8

Like it!

The biggest advantage to using Vimeo is that it allows you to lock videos to limited specific domains and/or to offer them for sale. I have recommended Vimeo to people for each of these properties individually and used both options myself — we've also done awesome things like embed a Vimeo live stream into our community platform and then have the recording auto-embedded after the event. It all works pretty smoothly once you figure out the initial tech setup.

Of course it does require a bit of technically know how to get things set up and running correctly - as the "techy" on my team it did take a bit of training to get the rest of the team up and running with how it all works.

Answer

This review reflects the subjective opinion of the user, and not the official position of the editors.

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