It's very difficult to find stuff. Hardly any usability studies is my guess. We were using Youtube.. should probably switch back. 

Customer support is miserable! And this is about renewal! They make it so difficult to even accept money! I've written several emails to them and haven't go any response. There's no live chat option. And the one response that I got - didn't even address all the questions that I had. What a miserable way to treat customers.

We hardly need to reach out to them, but when we actually need help - they are hopeless.