The level of incompetence shown by their technical support is astounding. 2 weeks of back and forth over a simple password reset. Still waiting. Their emails are no-reply so you have to use the contact form to respond. This then creates a new ticket and puts you at the back of the queue. They then ask you to log in and communicate via your dashboard, evidently forgetting that the very reason for raising a ticket in the first place was an inability to log in. Then they ask for screenshots that can't be sent by email (no-reply) or uploaded to the contact form. You'd think they'd know this..? Clearly not. No wonder they can't resolve a simple password reset. Their excuse? That's just the way the system is set up. Ridiculous! Not fit for purpose!