They are very unprofessional, they have an account validation system, but it's too bad, they don't even care to help you to validate your account. You have 3 options to pick to validate your account: Respond to email, whatsapp and in browser chat. I tried all of them, but on email they respond if I received the email that I just responded to, on whatsapp I got no answer and in browser chat that works only and only on phone, they are not responding too and they say the response time si a few minutes. It's just a bad affiliate company.