One day I got a cold call from TradeTracker about advertising our cell phone website and decided to work with them as our marketing agency. What a mistake that was! Initially setting up the process with them was pretty clear and quick, but everything started to go wrong at one point !!! Initially we were assigned an account manager who was not the least bit interested in us. He ignored us for weeks and was very rude when we did manage to talk to him. Nothing was happening in terms of any decent sales. We didn't end up in Google shopping, our web traffic didn't increase. All of this went on for months, but nothing ever happened. Then we found out that their partners were putting Google Ads on our site, so every time we referred customers to our site, they would get a commission for every sale we generated. They didn't put ads or anything on our competitors' sites. We complained about our account manager's attitude and lack of communication, but we got nothing back. We left a message on their main phone answering machine and again nothing. And I only got a response when I left a public comment on their LinkedIn page. We highlighted our concerns and problems and were given another account manager and all sorts of assurances that things would now be done differently. Initially it did: things got better, we made a plan, and we had daily communication. Then they started asking for an increase in the commission that was originally agreed upon. We were already fairly well priced in the market and worth 40££ less than our main competitors. We didn't understand why they needed more money to sell something that was already going for a fairly competitive price. Over the next few weeks, communication dropped, and one day we got our monthly bill at a much higher price than we expected. When we saw the breakdown, we realized that we had been charged up to 3 times per sale on more than 4 different transactions in one month. We approached our account manager about this, to which he replied that since the commission had already been confirmed, there was nothing we could do. I explained that we didn't approve anything and how is it possible to charge a commission for the same sale 3 times! To which she told us that commissions are automatically approved after a 30 day period and should have been rejected on our "trading portal". This is something I had no access to at all, as my account was not even activated on TradeTracker, as I could even hypothetically assume it was. We'd had enough and made the call. To give notice of termination to TradeTracker. We left more than one message on the answering machine in 3 weeks. But we never heard back. We emailed, but got a reply that the manager was on vacation. Finally, after some persistence, we received a call and confirmed that we wanted to end the partnership. We have yet to get a final invoice and receive an invoice with all the duplicate commissions. This has all been going on for four weeks now. Today we received a threat that if we don't pay all of our duplicate transactions within 7 days, that information will be turned over to collection agencies. This is a waste of time. Please do not use this company to promote your brand. There are much better ways to do this. We started working with another payment platform. Which generated more sales for us in 6 days than TradeTracker did in 6 months! We didn't give this provider any commissions, materials, or promotions. They just added our site to their online catalog, and voila! TradeTracker, you should be ashamed of yourselves!
This review reflects the subjective opinion of the user, and not the official position of the editors.
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