I had a lot of difficulties when I 1st started using MaxWeb. I had no response from them, which I found out was only because they didn't work weekends and I didn't know that at the time.
Since then they have always been very helpful.
I reached out to them yesterday knowing it was the weekend and I let them know that I didn't expect a response until today.
They responded to me 1st thing this morning.
I look forward to working with them in the future.