Unfortunately, we did not receive payment from advertisers for this traffic, despite all our attempts to dispute the rejections. We are very sorry that you encountered this situation.
At first you really only had traffic from Telegram, for which you successfully received a payment. Then you asked your manager for another smartlink, intended for traffic from TikTok. After that, the quality of your traffic dropped dramatically: our anti-fraud system found that all conversions from your push-campaign were linked to the same email addresses and passwords. We take the quality of the traffic supplied to us very seriously, so we stopped the work.
If you still have any questions, you can contact our Support team.
Unfortunately, we can not accept this traffic in the future - its quality is not satisfied with the advertiser.
Regarding the conversion, we recommend contacting our support immediately, as we can check whether advertisers have turned off any offers for you due to the quality of traffic or, in general, whether specific advertisers have dropped out of the smartlink.
As for the support and teamwork you're talking about. Managers often wait for answers from advertisers and other business participants themselves in order to provide you with complete and verified information, but there may always be errors and hitches. We are ready to analyze your case in more detail, either with your manager, or you can unsubscribe to the head at TG (@volo_media) Let's analyze, take into account, and be better!