In the "Yandex.Food" offerer you are using, an extremely complex target "the courier went to the line and completed 1 order" with additional criteria from the advertiser:
- The data in the application is real;
- The user does not work in the service "support $" or is ready to leave the service has the ability to contact the applicant within 10 calendar days;
- The applicant confirms that the application is complete; the user has passed all necessary checks and is connected to the Yandex.Food system.
- The user with such contact information has not left an application within 1 month;
In this regard, the average percentage of confirmation of the program as a whole in the system is only 5.69%. Statuses are updated automatically after the target action is performed, and conversions older than 3 months are cancelled.
This information is also provided in the program description. The users you attracted may not have matched the terms of the offer, or simply did not show up for work.
Standard transfer of funds from the hold on the balance is carried out once a week on Fridays, it takes into account your personal hold, the duration of which depends on your traffic. Our support team correctly informed you that the individual conditions for payments can be agreed only through tickets, which is logical, they are individual for this reason.
Specifically on your account personal hold is 15 days. Hold can be reduced as the traffic comes in and depending on its quality. We're sorry you decided to write here instead of asking all your questions to our support team, which is available for you around the clock to answer any questions, help you understand, and even remove the hold, or even provide early payment.
Our manager gave you an average uprun on the offer, from 7% to 21%. We attach a screenshot of correspondence as proof - http://prntscr.com/vj4rrp.
This is indicative data, which may vary greatly for you, because it all depends on the quality of traffic, promos used, etc.
And the long processing of conversions is due to the complex purpose of the offerer.
Unfortunately, we can not file a claim for a refund, because we simply do not have sufficient grounds for that. Wallet was specified in your profile on the day of account creation, and your erroneous - https://prnt.sc/vj584g - request for withdrawal of funds is also, unfortunately, not a basis for filing a lawsuit.
We advise you to refrain from entering random wallets when creating accounts in the future, as it may lead to similar unpleasant consequences.
Checking in our system on the first couple of days or after a long absence from our site is a guarantee of reliable quality traffic and the best conditions on the market for our webmasters. We have been working in the CPa marketing for more than 10 years and more than once proved to our system partners stability in the form of compensations and individual approach in different situations.
We value our partners and support them in every way at all stages and levels of learning this complex craft. Our support is working for you around the clock, regularly launching new offers and adding new tools and bonuses (experienced managers, top affiliate offers, increased rates, the showcase of prizes, etc.).
To influence Yandex.Taxi due to the fact that drivers on the CPA-channel in the same amount and on loyal criteria they do not need (the obvious problems of the industry: reduced demand, the average check, the activity of the population, etc.), we can not. On our part, all requests are sent to the advertiser urgently, but the speed of getting a response worsened during the quarantine period.
We will be glad to continue cooperation with you, when old failures will be a reason to analyze mistakes and motivation to move further. Perhaps your profit lies in new offers or approaches, which we are ready to help you implement at any time!
Our support service provides fast and correct answers to your questions, and if you want to get a quick processing of applications then we recommend you to pay attention to COD or other offers with faster processing. In case you have any doubts about the processing or statuses of requests, you can always do a test and check the whole chain before working with the offerer.