We made this FAQ on purpose, so that it would be easier for everyone to configure postbacks. That said, alas, we can't solve the problem on the tracker side, nor can we "override control" and configure everything for you.
Sorry for the negative experience, we'll be happy to try again ;)
Sorry for such a delay in payment, we will think about how to improve this flow.
Can you please send us your username/email to contact us on any of our social networks?
Started to write a large and lengthy response on all the points above, but couldn't find your case in the support.
Can you please send us your username/email on any of the social networks?
Quite a strange and unexpected case for us, to be honest.
Sorry for the unpleasant experience!
Please write back with your login - we'll see what we can do about it!