Hi! This is Roman from Alfaleads. Unfortunately I was not aware of the situation. Indeed, in correspondence everything looks very strange and I had to run it through separately with a specialist from the support-department.
It so happens that the last two weeks are very significant for our country and for the world. In these two weeks the coronavirus epidemic has reached our country, and the economic turmoil has greatly affected the timing of many of the processes between us and our partners. The manager does not have complete information due to the fact that some processes simply did not see in the system and therefore promised payment, because he was confident that everything should pass. However, the amount that appeared on your account ($ 136) got there before the full reconciliation with the advertiser, as it usually happens in time. But because of the delay, the script did not work correctly. The manager tried to fix it, not knowing that the advertiser ended up adding some conversions to the extra hold. Unfortunately, in the end the payment was reduced due to the fact that some of the conversions were found to be multi-accounts (the report was sent to you).
In any case, we took this situation as a case study and no more such mistakes will be made. I apologize for the confusion in the work of the support team. We are always happy to see you again, but also warn you of the risks of working with such a high percentage of multi-accounts.
It so happens that the last two weeks are very significant for our country and for the world. In these two weeks the coronavirus epidemic has reached our country, and the economic turmoil has greatly affected the timing of many of the processes between us and our partners. The manager does not have complete information due to the fact that some processes simply did not see in the system and therefore promised payment, because he was confident that everything should pass. However, the amount that appeared on your account ($ 136) got there before the full reconciliation with the advertiser, as it usually happens in time. But because of the delay, the script did not work correctly. The manager tried to fix it, not knowing that the advertiser ended up adding some conversions to the extra hold. Unfortunately, in the end the payment was reduced due to the fact that some of the conversions were found to be multi-accounts (the report was sent to you).
In any case, we took this situation as a case study and no more such mistakes will be made. I apologize for the confusion in the work of the support team. We are always happy to see you again, but also warn you of the risks of working with such a high percentage of multi-accounts.