I registered my account a long time ago, but decided to try to add traffic only now. Refilled the balance, made a campaign, moderation waited for about 15 hours, rejected (did not like the creative with a banana) removed, sent in moderation again, waited for almost 24 hours, wrote to the chat, they answered me
"Unfortunately, the Policy team decided that we can not work with you.
We can't comment on the decisions of the Policy department.
We will refund the remaining amount to your account.
The amount will be refunded to you by the payment method used to deposit your funds within 5 business days."
WARNING! Spent on the account of 0 cents, campaigns are not even out of moderation, and the ban was issued, while the return is 5 days, i.e. I conclude that propeller simply takes our money and uses them as much as he wants, and then returns.
No need to tag the issue is resolved, this is a negative review!
The issue can only be resolved by removing the blocking or explaining the reason for the violation.
Block and withhold funds from a new user who has not made more than 1 show is nonsense, how can you violate if the campaign is rejected once
This review reflects the subjective opinion of the user, and not the official position of the editors.
Unfortunately, Policy had good reasons for deciding to stop working with you. In this situation, we acted within the framework of the user agreement (see clause 4.9 of the rules - https://propellerads.com/...)
We would like to emphasize that all funds were returned to you on time and without delay.
Regards,
PropellerAds team