Rakuten Advertising (former Rakuten Marketing) reviews

General information

Launch year: 1996
Official website: rakutenadvertising.com

Rakuten Marketing is an affiliate network specializing in e-Commerce, digital content, and fintech.

Unites more than 150,000 webmasters.

Features:

  • There are in-house produced offers;
  • Supports deep linking;
  • No restrictions on traffic;
  • There are training materials (case studies, webinars, etc.);
  • Intuitive Personal Pannel.

Payments - weekly (the first payment - for several months).

Parameters

  • Direct product reference
    Yes
  • Tracking the source of leads
    Yes
  • Minimum payout
    $1
  • Minimum site traffic
    No
  • API
    Yes
  • Report An Error

Rakuten Advertising (former Rakuten Marketing) reviews

July 15, 2022
  • Support 2
  • Technology 3
  • Quality of offers 3
  • Reliability 2

This is probably the worst affiliate company out there.
Do not waste your time in this affiliate company.
Basically because they do not pay all your commissions.
1. Keep Affiliates Commissions and Don't Pay Them
I was told that I would receive my commission in my bank but never received it.
Later they blame my bank for this.
Then they say they will pay me next year...!?
Having a complicated set of rules they hold payments and never fully pays what shows on the affiliate dashboard screen.
Definitively they will give any reasons to not to pay you.
2. Their Affiliate Dashboard is old/outdated (90's style), slow and not useful
3. Affiliate Customer Service is Terrible
Their Customer Service is slow and unhelpful.
I've sent them a government issued ID twice and they claimed they never received it
One of their "Customer Service Supervisor" was not competent.
This Supervisor after stating that he read all about my case he didn't know what kind of payment method I have selected.
4. They do not provide you with their superior email or any other contact method
They refuse/ignore any request that is related to escalate your case to top management.
5. Even "Close account" option did not work.
I had to reach out to their customer support in order to close my account.
Avoid this "affiliate company" at any cost.
If you join them you probably will be disappointed.
Run away from them.

0

This review reflects the subjective opinion of the user, and not the official position of the editors.

July 05, 2022
  • Support 9
  • Technology 8
  • Quality of offers 8
  • Reliability 9

Rakuten has a really user-friendly dashboard that displays analytics. They have a lot of physical products from well-known brands but I decided to promote digital products so I had to look for another network. I wish they would have added more digital products.

0

This review reflects the subjective opinion of the user, and not the official position of the editors.

July 05, 2022
  • Support 8
  • Technology 8
  • Quality of offers 8
  • Reliability 8

Most Rakuten Marketing affiliate reviews agree that Rakuten affiliate pricing is affordable, making it a good pick for new users. Influencer marketing platforms like Rakuten are best for users who want to get access to a number of brands without signing up for multiple accounts.

0

This review reflects the subjective opinion of the user, and not the official position of the editors.

July 05, 2022
  • Support 9
  • Technology 9
  • Quality of offers 9
  • Reliability 9

The Rakuten affiliate network (LinkShare) is a good place to start your business. It is a huge company with millions of potential affiliates. They will have a lot of experience with the affiliate program.

There are many different ways that the Rakuten affiliate network can help you. The most important one is by providing you with the tools and resources that you need to start a successful online business.

The Rakuten affiliate network is one of the best affiliate networks out there. It has a wide range of products and services that you can promote and earn commissions on. Plus, the network has a great customer support system in place should you need it.

0

This review reflects the subjective opinion of the user, and not the official position of the editors.

July 05, 2022
  • Support 3
  • Technology 5
  • Quality of offers 5
  • Reliability 2

The worst advertising company ever that supports war with russia and steals money! I'm from Ukraine and used to work with many advertising companies (Awin, Rakuten, Link Ninja etc.) before russia started war. And Rakuten is the only company that terminated my account without even letting me know beforehand! So, my money are actually blocked even though Ukrainian banking system has no problems and those money could be send to me. But Rakuten does not see any difference between Ukraine, russia and belorus. All that they can respond to me is that they are very sorry.

0

This review reflects the subjective opinion of the user, and not the official position of the editors.

July 05, 2022
  • Support 1
  • Technology 5
  • Quality of offers 5
  • Reliability 2

They "terminated" our account with more than 300 active offers. This review is written because they stopped to reply to my e-mails and I have no other options how to reach them out.

Their first answer to my e-mail was:
"The reason why we terminated your account is because you failed to respond to inquiries from a member of our Network Quality Team."
Ok, I found the missed e-mail, replied to those questions (they were actually quite simple: about our traffic and promotional methods).

Their next question was:
"Thank you for writing back to us.
Please note that in our report we can see that there is one IP which is generating multiple clicks...In Rakuten Advertising Affiliate Network, we don't allow such type of traffic. So, we request you to investigate on your end and block the IP."
Of course, we replied to this at once (it was our server IP address - and then we asked for more details - what they mean), but, no answer since then.

We've been working through Awin, Admitad, CJ, Shareasale and many others affiliate networks for many years (we at "kashback com" has 5,000+ advertisers across the globe Booking com, Aliexpress, iHerb, etc.) but never met such attitude.

0

This review reflects the subjective opinion of the user, and not the official position of the editors.

July 05, 2022
  • Support 2
  • Technology 4
  • Quality of offers 4
  • Reliability 2

They terminated my account without giving any reason after two months. I had 1000+ GBP in my account invoiced and getting to be paid. These scammers took my commission and stopped replying to my emails.

0

This review reflects the subjective opinion of the user, and not the official position of the editors.

July 05, 2022
  • Support 1
  • Technology 2
  • Quality of offers 4
  • Reliability 2

We signed up for the GameStop affiliate program that is run by Rakuten Advertising. Their system is VERY BUGGY. We have to reset our passwords every time. The reporting doesn't work most of the time. When it does, it doesn't show any of the sales we tested through the program. Hovever, the very worst part of Rakuten Advertising is their horrible support. Over a week of cut and paste emails sent have not addressed or resolved the bugs in their system. When affiliate programs are notorious for not paying, we are pretty sure there there will be no support to get us paid when that fails too. Basically, the Rakuten Advertising program is the old dead LinkShare system that they bought and have no idea how to manage. AVOID Rakuten Advertising at all costs, you have been warned.

0

This review reflects the subjective opinion of the user, and not the official position of the editors.

July 03, 2022
  • Support 9
  • Technology 9
  • Quality of offers 9
  • Reliability 9

I use Rakuten Advertising and have no problem with it. I don't make a lot of money, but it's enough for me. I'm new to affiliate marketing and I like the fact that Rakuten is good for people like me.

0

This review reflects the subjective opinion of the user, and not the official position of the editors.

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