Rakuten Advertising (former Rakuten Marketing) reviews

This is probably the worst affiliate company out there.
Do not waste your time in this affiliate company.
Basically because they do not pay all your commissions.
1. Keep Affiliates Commissions and Don't Pay Them
I was told that I would receive my commission in my bank but never received it.
Later they blame my bank for this.
Then they say they will pay me next year...!?
Having a complicated set of rules they hold payments and never fully pays what shows on the affiliate dashboard screen.
Definitively they will give any reasons to not to pay you.
2. Their Affiliate Dashboard is old/outdated (90's style), slow and not useful
3. Affiliate Customer Service is Terrible
Their Customer Service is slow and unhelpful.
I've sent them a government issued ID twice and they claimed they never received it
One of their "Customer Service Supervisor" was not competent.
This Supervisor after stating that he read all about my case he didn't know what kind of payment method I have selected.
4. They do not provide you with their superior email or any other contact method
They refuse/ignore any request that is related to escalate your case to top management.
5. Even "Close account" option did not work.
I had to reach out to their customer support in order to close my account.
Avoid this "affiliate company" at any cost.
If you join them you probably will be disappointed.
Run away from them.

The worst advertising company ever that supports war with russia and steals money! I'm from Ukraine and used to work with many advertising companies (Awin, Rakuten, Link Ninja etc.) before russia started war. And Rakuten is the only company that terminated my account without even letting me know beforehand! So, my money are actually blocked even though Ukrainian banking system has no problems and those money could be send to me. But Rakuten does not see any difference between Ukraine, russia and belorus. All that they can respond to me is that they are very sorry.

They "terminated" our account with more than 300 active offers. This review is written because they stopped to reply to my e-mails and I have no other options how to reach them out.

Their first answer to my e-mail was:
"The reason why we terminated your account is because you failed to respond to inquiries from a member of our Network Quality Team."
Ok, I found the missed e-mail, replied to those questions (they were actually quite simple: about our traffic and promotional methods).

Their next question was:
"Thank you for writing back to us.
Please note that in our report we can see that there is one IP which is generating multiple clicks...In Rakuten Advertising Affiliate Network, we don't allow such type of traffic. So, we request you to investigate on your end and block the IP."
Of course, we replied to this at once (it was our server IP address - and then we asked for more details - what they mean), but, no answer since then.

We've been working through Awin, Admitad, CJ, Shareasale and many others affiliate networks for many years (we at "kashback com" has 5,000+ advertisers across the globe Booking com, Aliexpress, iHerb, etc.) but never met such attitude.

They terminated my account without giving any reason after two months. I had 1000+ GBP in my account invoiced and getting to be paid. These scammers took my commission and stopped replying to my emails.

We signed up for the GameStop affiliate program that is run by Rakuten Advertising. Their system is VERY BUGGY. We have to reset our passwords every time. The reporting doesn't work most of the time. When it does, it doesn't show any of the sales we tested through the program. Hovever, the very worst part of Rakuten Advertising is their horrible support. Over a week of cut and paste emails sent have not addressed or resolved the bugs in their system. When affiliate programs are notorious for not paying, we are pretty sure there there will be no support to get us paid when that fails too. Basically, the Rakuten Advertising program is the old dead LinkShare system that they bought and have no idea how to manage. AVOID Rakuten Advertising at all costs, you have been warned.