To understand the current situation, we need an email address linked to your account.

Please send to support@propellerads.com

a link to the comment and your email address used in PropellerAds.

This way we will be able to study the details of your case and provide you with an answer.

Thanks!

We are very sorry that you are faced with such a situation. After careful verification, we confirm that your account has been blocked by the decision of our policy team. We cannot provide detailed information about the reasons for this decision for security and privacy reasons.

PropellerAds has been on the market for 14 years, and we value each of our customers. We strive to provide a safe and efficient service for all users.

If you have any additional questions or would like to discuss the situation in more detail, please contact our support team via email. support@propellerads.com .

With respect,

The PropellerAds team

We are sorry that you are faced with a similar situation. Our support team always does its best to help our customers.

If you have any other questions, we will be happy to answer them.

We are sorry to hear that you have encountered a similar situation. Unfortunately, we can't influence it, as the platform has strict rules, which provide safety and comfort for all our users. Before you start working with PropellerAds, you sign the rules of the platform, they are also provided in public access https://propellerads.com/terms-conditions/.

If you want to resume cooperation with us, you can contact us by mail support@propellerads.com. We are open to discuss possible options.

We have no intention of blocking funds without reason, we block accounts for violating the rules. Please send us the email to which your account was registered. We will check your case and clarify the reason why the account was blocked.

Thank you!

As you were informed, your account was banned for PropellerAds platform due to Terms and Condition violations (point 7), that you confirmed via the registration process https://propellerads.com/terms-conditions/.

This rule also includes that PropellerAds has the right, in any event described under this clause 7, to ban Your Advertiser Account, to withhold account balance and to take all necessary legal actions to restore the damage caused by this violation.

PropellerAds has strict terms and conditions and we treat terms violations very seriously in order to protect our clients.

Thank you for understanding!

Best regards,

PropellerAds team

We have scrutinized the details of your case and found violations in it. For security reasons, we cannot disclose the reasons for our decision.

We have already refunded your account.

We are requesting documents as part of the mandatory KYC procedure.

KYC is a prerequisite for fair payments and a strong relationship between advertisers and the company. We have never withheld from our clients that we can check documents as part of this procedure. This is spelled out in our Advertiser Agreement, which you agreed to when you signed up.We have been a market leader for a long time and security is not an empty word for us.

Moreover, we are ISO/IEC 27001 certified. What it means for our clients we suggest to read here - https://propellerads.com/.... We do not aim to steal your data and use it to your detriment.

In order for us to understand what happened in your case, please send us the email to which your account was registered. We will study your case in detail and come back with an answer.

We are requesting documents as part of the mandatory KYC procedure.

KYC is a prerequisite for fair payments and a strong relationship between advertisers and the company. We have never withheld from our clients that we can check documents as part of this procedure. This is spelled out in our Advertiser Agreement, which you agreed to when you signed up.We have been a market leader for a long time and security is not an empty word for us.

Moreover, we are ISO/IEC 27001 certified. What it means for our clients we suggest to read here - https://propellerads.com/blog/adv-propellerads-achieves-iso-iec-27001-certification/ We have no purpose to steal your data and use it to your detriment.

In order for us to understand what happened in your case, please send us the email to which your account was registered. We will examine your case in detail and come back with a response.

We've carefully checked the details of your case. Due to security reasons, we had to suspend your account.

Please note that the balance on your account was refunded.

Best,

PropellerAds team