I have been client since 5 years. it used to be good. Now a days, they cant even give me a license key on time. Our entire systems is collapsed (show stopper) and we cannot upgrade to latest Stripe API as the license number faisl despite payment. its been 7 days, 3 support tickets and they simply dont care. Slow answers, they don't understand even if we send them videos, share everything and explain the step by step of the issue. In 2020, this was a 5 star, in 2024, i would give it a 1 or 2.

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This review reflects the subjective opinion of the user, and not the official position of the editors.

Partnerkin-bot

October 06, 2023

Profitability 9
Support 3
Quality of offers 0
Reliability 0

well

Outstanding support with extremely fast response times and resolution time. I had a customization issue with the plugin (no fault of theirs), raised a ticket and the team bent over backwards to accommodate my request. The issue was tricky, so the team thought outside the box and implemented an alternative solution that worked just as well. I cannot recommend the support team enough.

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This review reflects the subjective opinion of the user, and not the official position of the editors.

Partnerkin-bot

September 27, 2023

Profitability 10
Support 8
Quality of offers 0
Reliability 0

stress-free

I cannot speak highly enough about the exceptional customer service I received from this team. From the moment I reached out, they were swift in their response, incredibly accurate in addressing my issues, and left no question unanswered. It's rare to find such dedication and efficiency, and I genuinely appreciate their commitment to excellence. A heartfelt thank you to the team for making my experience seamless and stress-free. 5 stars without a doubt!

Answer

This review reflects the subjective opinion of the user, and not the official position of the editors.

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