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Trustly Review

7.6/10

With Trustly, players deposit straight from their bank account and get winnings paid back to the same account, with no cards or e-wallets involved. In Europe, the money lands on the operator's Trustly balance first, while in the US Trustly guarantees approved payments and takes on the risk of insufficient funds and fraud. Operators get the player's bank data with every payment, and in five markets Pay N Play takes a player through sign-up, KYC and the first deposit in one go.

  • Founded 2008
  • Stockholm, Sweden
  • 900 employees
  • Large company
  • B2B only
  • Updated November 1, 2026
Our take

Operators with a local license in Europe, Canada or a regulated US state get deposits, withdrawals and player KYC by bank account from a single Trustly integration. Deposits go through in seconds, and in Europe most winnings reach players within minutes. European payments carry no guarantee, though. If a credited deposit never arrives, the operator takes the loss within the Debit window. In the US an approved payment is guaranteed, but full coverage costs more. Trustly charges a flat fee or a percentage per transaction, $0.29 in the US, and under Net Settlement it takes its fee straight out of the operator's settlement. Discounts depend on monthly or quarterly volume, and in Q2 2026 those given to large merchants cost Trustly SEK 36 million of revenue in the Americas and SEK 23 million in Europe. High-volume operators negotiate the rate from a strong position.

in business
18 years
currencies
13
countries
33
Pricing
Category
Payment provider
Best for
Small operatorsEnterprise
Pricing
€1 per transaction
Products
Pay by BankInstant PayoutsPay N PlayTrustly ID
Verticals
CasinoSportsbook
Regions
EuropeNorth America

Our take

Strengths
  • One integration covers deposits, withdrawals and the player's bank data for KYC
  • In Europe, Trustly collects the money directly and settles with operators through its own network of local bank accounts
  • Pay N Play removes the sign-up form, because the player's details come from the bank before the first deposit
  • Players pay no surcharge on Trustly payments, and integration is usually free for operators
  • Bet365, Flutter, Entain, Betsson and LeoVegas run payments through Trustly
Watch-outs
  • The operator carries the loss on a credited European deposit that never arrives, within a Debit window of up to 10 banking days
  • Trustly draws payouts and refunds from the operator's balance and declines a payout on the spot when the balance has no buffer
  • Trustly, Inc. holds no money transmitter licenses in California, Nevada, Georgia, Hawaii or Montana
Best for

Mid-size and large licensed casinos and sportsbooks in the EU, the UK, regulated US states and Canada that need bank account deposits and withdrawals plus KYC based on bank data. Pay N Play adds player sign-up on top of that in Sweden, Finland, Estonia, the Netherlands and the UK. Trustly also suits land-based casinos in the US that want cashless payments through their own CMS.

Not for

Brands without a license, since in iGaming Trustly mainly onboards licensed operators in Europe and North America. The same goes for operators that want cards, e-wallets or crypto in one integration, because Trustly only handles payments from bank accounts.

Markets & licensing

Trustly Group AB is a Swedish payment institution supervised by Finansinspektionen and passported across the whole EU and EEA under PSD2. Its PIS and AIS permissions let it connect directly to the player's bank for the payment and the account data, collect the money and settle with operators. In the UK, Trustly UK Limited and Ecospend Technologies Limited both hold FCA authorization, but Ecospend only initiates payments as the merchant's agent and does not hold funds. Trustly, Inc. moves money in the US under state licenses that cover only part of the country, leaving out California and Nevada. Trustly Canada Inc. is registered with FINTRAC as an MSB and with the Bank of Canada as a payment service provider.

Compliance

. Trustly treats players as its own customers, so it runs KYC on both operators and players.. Trustly scores the risk of US payments with an AI model that explains its decisions.. In the US, Trustly checks payments against fraud data from its whole Pay by Bank network, and Trustly, Inc. holds Nacha Preferred Partner status for compliance, risk and fraud.. Finansinspektionen, the FCA and the ACPR supervise the group, which also holds US state licenses and registrations in Canada.

Regulated markets
SwedenUnited KingdomEU & EEANetherlands: Arizona, Florida, Illinois, Indiana, Michigan, New Jersey, Ohio, Pennsylvania, Tennessee, VirginiaEstoniaCanada

Trustly covers the EU and EEA by passporting its Swedish license. In the US it processes payments for Hard Rock Bet in every state where the brand operates, and in Pennsylvania it holds its own money transmitter license. In all, Trustly payments run in 33 countries on three continents.

Licenses
SwedenFinansinspektionen. Payments, money transfers, PIS and AIS, passported across the EU and EEA. Trustly Group AB, payment institution.United States. Money transmission in 43 US jurisdictions, including the District of Columbia. Trustly, Inc., state money transmitter licenses.United KingdomFCA. Payment acceptance, money transfers, PIS and AIS in the UK. Trustly UK Limited and Ecospend, FCA authorization.

In short: Swedish PI license with a PSD2 passport, two FCA-authorized entities and US state licenses.

Methods & rails

What's available

Payment methods1
Card acquiringNo
Fiat currencies13
Bank reachMore than 12K banks
In-house e-walletNo
APIJSON-RPC in Europe, REST in the US
DocumentationPublic

A2A rails

SEPA InstantRIX-INSTRTPFedNowSame-Day ACHSwish

Payout rails

RTPFedNowSame-Day ACHSEPA Instant

Processing features

Payment routingChargeback managementInstant payouts

Integrations & engineering

Unified API

Operators connect Trustly directly over the API or through a PSP or payment platform that already offers it, and either way they sign the contract with Trustly itself. With a technical PSP, the operator keeps access to Trustly's back office. When the PSP collects the money itself (a collecting PSP), withdrawals and reconciliation show up only in that PSP's interface. Trustly runs a JSON-RPC API in Europe and a separate REST API in North America, and in the US it is also available through Spreedly. Both APIs have open docs that need no sign-up. The quickest way to go live is a PSP that has already integrated Trustly. A direct integration gives operators the back office and every iGaming feature, but Trustly issues production keys only after its own acceptance testing.

Time to integrate

PointsBet launched Trustly in New York, Kansas and Louisiana in under 2 weeks per state, against a market norm of 30 days. The technical rollout of Scan & Pay at a land-based casino takes at least 4 weeks when the casino's CMS partner already has its components ready, and Trustly helps the casino team with compliance.

Casino systems
Light & WonderIGTKonamiACRES
For developers
Developer HubWeb, Android, iOS and React Native SDKs
Stack:JSON REST APIOAuth and bank data tokenizationIdempotent requestsWebhooksWeb, Android, iOS and React Native SDKs

Products

All four Trustly products run on the player's bank account, not on cards. Online operators build their cashier on Pay by Bank for deposits and Instant Payouts for withdrawals, and in five markets they add Pay N Play, which spares players a separate sign-up. Trustly ID is a different product in the US than in Europe. The US version verifies players through their bank data, while in Europe a player with Trustly ID logs back into Pay N Play with a face scan or fingerprint. Land-based casinos in the US get a separate cashless product, Scan & Pay.

01

Pay by Bank

Deposits straight from the player's account at one of 12,000 banks in Europe and North America.

Price
€1 per transaction
Countries
33
Banks
12K
Bank data
NameAddressNational ID number
Deposit reversal risk
Trustly on request
Payment ProvidersOpen banking
02

Instant Payouts

Payouts to the player's bank account, most of which Trustly sends within 5 minutes in Europe.

Price
€1 per payout
Countries
30
Payouts
Within minutes
Maximum time
Up to 3 business days
Payout rails
SEPA InstantRTPFedNowSame-Day ACHStraksoverførselRIX-INSTSwish
Payment ProvidersMass payouts
03

Pay N Play

Players log in to the casino by depositing through their bank, with no separate registration.

Countries
5
Checkout time
Under 30 seconds
Bank data
NameDate of birthAddressNational ID number
Payment ProvidersOpen banking
04KYC

Trustly ID

Player verification using bank data, plus Scan & Pay cashless gaming for land-based casinos in the US.

Verification time
Under 10 seconds
Checks
Database checkAddressEmailPhonePEP & sanctionsAdverse media
Data storage
Trustly
KYC & ComplianceIdentity verification

Track record

Three entrepreneurs founded Trustly in Stockholm in 2008, and the headquarters is still there. In 2019 Trustly merged with US-based PayWithMyBank, and since then Trustly Group AB has run the group's European business and Trustly, Inc. its US business. Johan Tjärnberg became chairman of the board in 2020 and was named group CEO a year later. Trustly employs 900 people and has 12 offices besides Stockholm, from London and Malta to Ottawa, San Carlos and Vitória in Brazil.

SEK 1,059Bpayment volume. FY2025 · Volume grew 17.6% over the year and passed $100 billion for the first time.
SEK 2,427.7Mrevenue. FY2025 · In constant currency, revenue fell 12% because of drawn-out negotiations with two large merchants in late 2024.
SEK −565Mnet result. FY2025 · Adjusted EBITDA for the same year was positive, at SEK 353 million.
120Musers. April 2026 · The Trustly network has a wider reach, up to 650 million people.
12Kconnected banks. Trustly reaches more than 99% of US bank accounts through direct API connections.
$25Bin US instant payouts. 2025 · The total is cumulative across RTP, FedNow and same-day ACH. Trustly works with Cross River Bank on RTP and FedNow.
900employees. Trustly has its headquarters in Stockholm and 12 more offices across Europe and North and South America.
SEK 1,059Bpayment volume. FY2025 · Volume grew 17.6% over the year and passed $100 billion for the first time.
SEK 2,427.7Mrevenue. FY2025 · In constant currency, revenue fell 12% because of drawn-out negotiations with two large merchants in late 2024.
SEK −565Mnet result. FY2025 · Adjusted EBITDA for the same year was positive, at SEK 353 million.
120Musers. April 2026 · The Trustly network has a wider reach, up to 650 million people.
12Kconnected banks. Trustly reaches more than 99% of US bank accounts through direct API connections.
$25Bin US instant payouts. 2025 · The total is cumulative across RTP, FedNow and same-day ACH. Trustly works with Cross River Bank on RTP and FedNow.
900employees. Trustly has its headquarters in Stockholm and 12 more offices across Europe and North and South America.
Company
Legal entity. In Sweden, Trustly Group AB holds a PI license and is supervised by Finansinspektionen. In the UK the group has FCA-authorized Trustly UK Limited, and in the US and Canada it has Trustly, Inc. and Trustly Canada Inc.Trustly Group AB
Also known as. Alexandre Gonthier founded PayWithMyBank, and since the 2019 merger that business has operated as Trustly, Inc.PayWithMyBank
Countries served. Europe and North America are Trustly's main markets.33
Product lines
Recurring Payments
Acquisitions
Ecospend2023SlimPay2024
Offices
SwedenMaltaUnited KingdomFinlandSpainSwitzerlandLuxembourgPortugalTürkiyeCanadaUnited StatesBrazil
Leadership
Johan TjärnbergTrustly Group CEO · since 2021
Alexandre GonthierFounder of PayWithMyBank · since 2019
Milestones
  1. 2008

    Trustly started in Stockholm with payouts to a few Scandinavian banks, and its three founders bet from day one on payments without card fees or middlemen.

  2. 2015

    Trustly launched Pay N Play, which logs players into a casino through a deposit, with no registration.

  3. 2018–2019

    The Trustly network already covered more than 100 million bank accounts in Europe. Nordic Capital became a shareholder, and Finansinspektionen granted Trustly PIS and AIS permissions. In 2019 Trustly merged with PayWithMyBank and entered the US.

  4. 2020–2021

    BlackRock came in as a shareholder, Johan Tjärnberg took over as chairman of the board, and in 2021 he was named CEO. In the US, Trustly launched instant payouts.

  5. 2022–2023

    In 2022 Trustly entered Canada, and in 2023 it completed the acquisition of UK-based Ecospend, launched the Azura data platform and, with Cross River Bank, handled almost 10% of all volume on the US RTP network.

  6. 2024

    Trustly closed the SlimPay deal and earned ISO 27001 certification, full FCA authorization and a US patent for Split-Token. With Light & Wonder it launched cashless payments on casino floors, and in Europe it introduced the Growth Guarantee.

  7. 2025

    Trustly started paying out over RIX-INST in Sweden, became a direct participant in Swish and brought Trustly ID to Europe. In the US it launched Scan & Pay on casino floors, and Hard Rock Digital rolled out Trustly in all of its states.

  8. 2026

    Trustly merged its European and US businesses into one company and brought in Randy Kern as Group CTO and Chantelle Zemba as Group CLO. In July it made the CNBC World's Top 250 Fintech list for the third time.

Growth markets
United States. iGaming and sports bettingUnited Kingdom. Almost one in three adults pays by bankNetherlands. Trustly became JOI Gaming's main payment provider
Awards
Global Gaming Awards EMEABest Payment ProviderWin · 2024. This was Trustly's sixth win.

Trustly alternatives

AttributeTrustlyZimplerBrite PaymentsVolt
Founded2008201220192019
Team900120160202
SportsbookYes—YesYes
LicensesSweden, United States, United KingdomSweden, Brazil, United Kingdom +1Sweden, United KingdomUnited Kingdom, Poland, Romania +1
US marketCore marketNot activeNot activeNot live
Pricing€1 per transactionAbout 0.5–0.6% per transaction0.5–1.5% of deposits£1.60 per transaction on average
Methods & rails1—1—
Currencies13———
EMI / PI licensesSweden, United KingdomSweden, BrazilSweden, United KingdomUnited Kingdom, Poland
Payouts—On demand, daily or weeklyUnder 60 secondsWithin seconds
Instant payoutsYesYesYesYes

Fees & payouts

Each deposit, payout or refund in Europe costs the operator €1. On average, Trustly takes about 0.41% of the payments it processes itself and about 0.2% of its total volume.

Growth Guarantee in Europe, percentage markup on currency conversion

Product pricing
  • Pay by Bank
    €1 per transaction. In the US, Trustly charges $0.29 per transaction.
  • Instant Payouts
    €1 per payout. Trustly charges the same for deposits and refunds in Europe.

Terms

Processing fee$0.29 per transaction in the US
Setup feeUsually free
Monthly feeYes

Money movement

Player payout timeWithin minutes

Onboarding path

  1. 1Send Trustly's sales team a request with your work email, company, country, website and industry. Trustly then runs KYC on your company.
  2. 2Agree on a per-transaction rate, either a flat fee or a percentage, and a discount based on monthly or quarterly volume. In Europe, Trustly has offered the Growth Guarantee since 2024, with a single fixed fee per transaction. If monthly transactions stay at 50,000 or more for three months in a row with no rise in conversion or drop in costs, Trustly refunds its fees for those three months. SLA support is billed separately every month.
  3. 3Choose how to connect, either the direct API or a PSP that already has Trustly. For Europe, generate RSA keys and send the public key to Integration Support. For the US, sign an NDA and a commercial agreement.
  4. 4Get a test account with access to the API, the back office and a sandbox that runs every production feature, just without real money.
  5. 5Ask Trustly to switch on what you need: Pay N Play, open-loop payouts and the Account notification.
  6. 6Pass acceptance testing with a Trustly specialist on test cases D1–D5 and G1–G3, then get your production keys. In Europe, the first withdrawal from your balance to your settlement account goes through the back office only, because that step registers the account. After that, withdraw through the API or ask Integration Support to set up automatic withdrawals daily, weekly, monthly or on chosen days, with one setting per currency. The money then goes out within 12 hours after midnight UTC.
Available as add-ons:Data Services: affordability, PEP and sanctions checksVerification of Payee: fee-based recipient check for euro transfersTrustly Insights: pre-approved amountsVIP program for high rollers in the USRepresentment as a Service: return disputes

Support

24/7 support
Support channels
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