Fuck Cafepress.
UPDATE: I got my commission back. I called customer support again, and they said something didn't update in the system, and fixed it so I got my 10%. So I did everything right. Still dumb though, and whoever I spoke to yesterday on the phone flat out lied.
Cafepress has reduced its marketplace sales commission from 10% to 5%. Permanently for its brand partnerships (Hunger Games, American Idol), and conditionally for everything else.
They printed a list of things shopkeepers could do to regain their 10%, including linking their profile to social media, uploading a profile picture, "liking" other designers profiles, and gaining a follower. I did all that. I'm stuck at 8%. I called their support line and asked what else I needed to do to regain my 10% commission. They said "make more sales".
I asked if the woman on the phone had any idea how many more sales. She said the people getting 10% under the new model are shopowners who make at least 10-15 large bulk sales per day.
I said "so casual designers like me are sore out of luck I guess?" She said "unfortunately yes."
At least she was honest with me. Cafepress has always had great customer service. But Fuck you and your bullshit cafepress.
This review reflects the subjective opinion of the user, and not the official position of the editors.
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